I’ve had Three as my mobile phone network provider for over five years now. I made the switch from my previous provider after getting frustrated with the lack of coverage in my area, lack of plans that suited me and the absence of an easy to use way to track my usage and access support.

Three ticked all of these boxes, and have continued to do so in the years that have followed.

I’ve always been impressed with the three app, it’s always been user friendly and readily accessible meaning I can check my usage on the go, and access help and support regarding my phone and my contract whenever I need to.

This proved especially useful recently when we were on holiday. I had already gathered from using the app that our destination was covered by the Go Roam service (another major selling point of the network for me), and it was super easy to access the relevant information explaining what my limits were.

Thanks to being able to access and check in on my usage whenever I needed to I was able to see exactly where I was in terms of these limits; with the cost of overseas phone usage being rather high this was invaluable when it came to making sure I wouldn’t be hit with a hefty bill when I got home.
It didn’t entirely go to plan as coming home we had a layover in Canada- a destination not covered in Go Roam. My mobile phone data kicked in at the airport in Calgary, and despite my switching it off within 30 seconds, the background apps that run amassed a huge bill entirely disproportionate to what I’d done (i.e. nothing but quickly turn my data off!)
I’m not complaining though, I was able to use the app once back in England to see exactly how much it had cost me, and was then able to get in touch with customer services to rectify the situation- which they did, immediately with a very gracious and satisfactory outcome.

There are other winning features to the app too- you can view and amend your plan, buy add-ons, sort out your next upgrade and utilise the live chat feature too.

Overall I’ve been decently impressed with the App, and with the network as a whole, there will always be people who disagree but right now I can’t think of a bad word to say about the service they provide.